Store Communications Lead

25812

Full Time

Summary:

The Store Communications Lead is responsible for the overall coordination, implementation, execution, and completion of store communications ensuring consistency with department strategy, commitments, and goals. Manages and maintains responsibility for writing, reviewing, editing, and posting all store communications. Manages the review and approval process for each communication, assuring that accurate changes are made, and the proper process, policy and procedure is being communicated to the store group.  Possesses outstanding information-gathering skills, listens carefully, and can probe deeply for communication objectives. Is analytical by nature and has an eye for accuracy and detail. Ability to stay organized while multi-tasking, comfortable with last-minute changes, and high degree of on-the-job flexibility.

Essential Functions:

• Work with the internal departments that support stores to ensure that accurate and timely information is communicated to stores.
• As needed, act as primary point of contact for stores to ensure that their questions are answered timely and in an accurate manner.
• Assure that projects meet scheduled completion dates.
• Manage and distribute status updates and task lists.
• Manage timelines, submit communications, and proof revisions for all store communications.
• Collaborate with internal departments for store system projects accuracy and functionality.
• Formally close-out all completed projects, including results and documentation on project successes and challenges.
• Day-to-day administration of the store communication application including user integration issues, account management, end user support, and routine updates.
• Create and maintain reporting for multiple levels of the Operations team and other corporate partners.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Effective verbal and written communication skills.
• Demonstrated strong organizational skills, and facilitation skills.
• Ability to multi-task and effectively execute work with strong prioritization skills and attention to detail.
• Knowledge of store process and procedure.
• Proficient computer skills.
• Proficient in Microsoft Office required.
• Humble and resilient.
• Professional.
• Pursues excellence.
• Tenacious in achieving goals.

Minimum Requirements:

• 3-5 years of experience working for a retail company (store or corporate).
• Familiarity with store communication software, Zebra Task Manager.
• Demonstrated leadership ability.
• Independent thinker and good communicator.
• Possess the ability to build trust and strong partnerships with others.
• Innovative problem solver.
• Bachelor’s Degree from a 4-year college or university preferred. Education requirement may be mitigated with proven applicable experience.

Work Environment:

 Currently hybrid office environment; 3 days in the corporate office in Charlotte, NC

Physical Demands:

List physical demands of the position. Example: Must be able to lift up to 50 pounds frequently. Use words like strength, stopping, crawling, fingering, hearing, climbing. Kneeling, reaching, etc.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills requires of the position. All employees may have other duties assigned at any time. 

Store Number: HQ

Headquarters

Pay Range:

8310 Technology Drive

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Charlotte, North Carolina US

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.