Systems Engineer Intern

Summary:

This role investigates and analyzes the feasibility of system requirements and develops architectural documentation and specifications. The intern identifies methods, solutions, and process improvements to assist system engineering admins in their day-to-day responsibilities.

Essential Functions:

• Familiarize and document day-to-day operations of host computers, including performance monitoring, configurations, maintenance, and patching.
• Maintain records of system downtime and equipment inventory.
• Document revisions to host system firmware, OS, and software while assisting with vendor support activities.
• Use hardware management consoles to manage physical components and microcode.
• Document procedures for backup and restoration of operating systems, storage, databases, and applications.
• Develop tools, procedures, and training sessions for Operations, Desktop Support, and Systems Development staff.
• Evaluate and document current POWERVM and VMWARE environments.
• Perform typical system administration tasks, including installation, configuration, and troubleshooting.
• Document and prepare for the Disaster Recovery project scheduled for July–August.

Knowledge, Skills, and Abilities:

• Knowledge of programming languages, operating systems, and current equipment technologies.
• Familiarity with UNIX/Linux (AIX 7.1, RHEL, Ubuntu) and enterprise backup/recovery procedures.
• Ability to plan, organize, and document complex system designs using Visio and Excel.
• Must be proficient in MS Suite including Word, Excel, PowerPoint, and Outlook.
• Strong ethics, including treating people with respect and upholding organizational values.
• Ability to build rapport and provide "Best in Class" customer support.

Minimum Requirements:

• Experience or familiarization with infrastructure/server environments and hardware/software monitoring.
• Emphasis on Visio and project planning skills.
• Must be energetic, self-motivated, and able to follow all safety policies.

Physical Demands:

• Learned physical skill required for keyboarding and use of peripheral equipment.
• Ability to perform moderate lifting.

Work Environment:

• Fast-paced environment with typical computer-related noise and exposure to hardware and video screens.
• Hybrid of in-office and "work at home" requirements in Charlotte, NC.
• Scheduled night and weekend work is required; incumbent is on call for support during off-hours.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills requires of the position. All employees may have other duties assigned at any time.