Receptionist

27642

Part Time

Summary:

The Receptionist is responsible for the delivery of amazing guest, vendor and employee experiences by ensuring that all that enter the headquarters are greeted and/or assisted in a welcoming, professional, and friendly manner. This public-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a welcoming workplace environment.  Additionally the Receptionist will answer a multi-line phone system and will answer Teams enquiries in the same manner. 

Essential Functions: 

• Enthusiastically welcome guests, anticipate their needs, assist with arrivals and departures
• Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Act as a central point of contact, providing information and wayfinding for the office, services, and activities
• Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects Rack Room’s standards
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
• Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the day-to-day business. 
• Perform ad hoc assignments and administrative support for seamless and timely delivery of services.

Knowledge, Skills, and Abilities:

• Effective communication skills, both verbal and written.
• Proficient in all Microsoft Office applications (especially Excel, Word and Power Point).
• Ability to handle confidential information.

Minimum Requirements:

• Minimum 1- 2 years of previous customer service, security, or hospitality-related experience. Retail experience a plus.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected
• Flexibility and positive attitude in managing shifting daily priorities
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.
• Knows how to multi-task and prioritize while ensuring consistent and accurate visitor experiences
• Working knowledge of a range of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
• Ability to perform minimal physical activity such as carrying small packages.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.
• Knows how to multi-task and prioritize while ensuring consistent and accurate visitor experiences
• Working knowledge of a range of information technology tools and platforms
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
• Ability to perform minimal physical activity such as carrying small packages.

Physical Demands:

• Must be able to lift 5-10lbs
• Must be able to lift arms over head
• Must be able to step on step-stool when necessary

Work Environment:

Office environment. 

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills requires of the position. All employees may have other duties assigned at any time.

Store Number: HQ

Headquarters

Pay Range:

8310 Technology Drive

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Charlotte, North Carolina US

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.