Sr. Employee Relations Manager

27612

Full Time

Essential Functions:

This role is responsible for overseeing the Employee Relations team; be the lead investigator on high-risk investigations; developing reporting and trend analysis; enhancing the culture of compliance and trust at all levels of the organization, and supporting other HR compliance activities.

• Oversee, develop, and lead a small team of ER specialists that support employee questions, concerns, and grievances;
• Investigate all types of employee concerns, including high risk claims alleging unlawful employment practices from start to finish;
• Create data analytics and reporting in order to translate metrics and/or trends to business leaders to achieve business unit and organizational objectives;
• Develop strategies to leverage technology to enhance method in which employees leverage HR guidance and seek support;
• Create SOPs for ER team to efficiently and effectively handle employee concerns;
• Develop processes and culture to provide positive employee experience for manager and employees when seeking HR support;
• Support compliance programs in partnership with in-house legal counsel to ensure wage and hour, pay transparency, employment authorization, background check, fair scheduling, and other employment laws are continuing to be upheld;
• Advise and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances. Develops further training as needed;
• Demonstrates a deep understanding of key business drivers and how the organization's people influence them.
• Develops leadership presence, establishes credibility and trustworthiness at the business unit level and influences change management effectively; and
• Develops and maintains partnerships with other leaders including Payroll, Store Operations, Legal, Finance and other key stakeholders to identify opportunities to enhance existing policies and procedures, while maintaining best practices.

Knowledge, Skills, and Abilities:

• Excellent judgment and business maturity to achieve organizational focus on key priorities.
• Strong coaching, leadership development and team building skills.
• Must have cultural sensitivity and strong situational awareness.
• Thorough working knowledge of HR practices and legal requirements impacting employment, performance management, compensation, labor relations and other related specialist areas.
• Thorough understanding of dispute resolution and compensation administration.
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations. 

Minimum Requirements:

• Requires 7+ years employee relations experience; .
• Must have 3+ years of being the lead investigator on claims alleging unlawful employment practices or other high risk/profile matters;
• Must possess 3+ years of management experience;
• Experience developing reporting and analytics;
• Demonstrated prior experience managing projects, with on time and on budget implementation.
• Solid understanding of current federal and state employment laws, regulations, and compliance requirements.
• Ability to gain and maintain current knowledge of state and local employment laws, regulations, and compliance requirements for the states in which the Company operates. 
• In-depth understanding of Retail Company policies, procedures, and operations, and of the Human Resources function.
• Experience in retail industry preferred but not required.
• High integrity, strong ethics, sound judgment, and the ability to maintain confidentiality
• Interpersonal and communication skills to deal effectively with all levels of employees and external contacts
• Advanced organizational skills
• Demonstrated problem solving skills
• Familiarity with Oracle HRIS applications is a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 5-10lbs, sit and write to operate a computer and printer, fax machine, photocopier, calculator, and use of telephone communication devices. The employee should be able to kneel, crouch or crawl.

Work Environment:

• Office environment, Hybrid 4 days in office.

 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills requires of the position. All employees may have other duties assigned at any time. 

 

Store Number: HQ

Headquarters

Pay Range:

8310 Technology Drive

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Charlotte, North Carolina US

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.