eCom Business Analyst
Location: Charlotte, North Carolina US
Requisition Number: 832
Position Title: eCom Business Analyst
Position Type: Full Time
The eCommerce Business System Analyst will be required to work with multiple brand managers, ecommerce managers and Marketing teams to support and enhance the Marketing & Shopping capabilities of our sites. This person will be responsible for understanding the consumer sales patterns. This position will help provide technical expertise in identifying, evaluating, designing and developing websites and procedures that increase the ecommerce sales and meet business objectives.
Roles and Responsibilities:
Work closely with eCommerce and Marketing team to document, sign off and prioritize business requirement. Analyze consumer feedback to identify website issues/incidents, features, functions and recommend enhancements working closely with ecommerce business managers & marketing teams. Work with User Experience/Digital/Marketing/brand teams to develop concepts that address website usability and best practices. Work closely with eCommerce and Marketing team to document, sign off and prioritize business requirement for website enhancements for multiple brands and support/assist in large projects. Work closely with development teams, quality assurance teams, third party Integration vendors and Infrastructure/security team to validate web enhancements and performance tuning. Will be responsible for testing all the enhancements and performing acceptance testing before releasing the features. Be the point person for managing all the sprints/releases across the brands and bringing synergies for functionality and stability of the sites. Effectively schedule and manage ecommerce projects with different marketing/brand teams, ecommerce onsite and offshore development teams. Maintain documentation for all the sites for features, functions and weekly reporting on projects, tasks, Website KPI’s to the ecommerce teams. Play a Key role for all the Major incidents related to the website and work with cross functional teams to close the incident down. These incidents can be performance related, fraud, Credit card related, or functionality related. Review project tasks and provide accurate estimates for completion of tasks.
Able to work with eCom team members in eCom, IT and Marketing under general supervision and consulting guidance to translate functional design into technical specifications. Strong conceptual reasoning skills and discretionary judgment. Strong project management and facilitation skills. Strong communication skills, oral and written. Basic working knowledge of ecommerce processes and all aspects of testing. Basic understanding of latest development tools in Java spring framework. Familiarity with researching web capabilities. Able to work extended or non-standard hours to support business needs to ensure better experience for the consumer.
Education and Experience:
Minimum 4 years’ experience working on ecommerce sites in a team environment. Experience in any of the ecommerce platforms like Hybris, Magento, Demandware. Hybris is a Plus. Bachelor’s degree in computer science or related area, or equivalent additional work experience required.
Store Number: HQ
Location Description: Headquarters
Location_Address1: 8310 Technology Drive
Community / Marketing Title: eCom Business Analyst
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Location_formattedLocationLong: Charlotte, North Carolina US
CountryEEOText_Description: Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.