Store Communications Lead

7808

Full Time

Job Title: Store Communications Lead

Accountability: Reports to Store Technology & Communications Manager

Summary:

The Store Communications Lead is responsible for the overall coordination, implementation, execution, and completion of specific store communications ensuring consistency with department strategy, commitments, and goals. Manages and maintains responsibility of writing, reviewing, and posting all store communications. Ensures that the information that is communicated to stores is accurate, timely, and according to store process, procedure, and policy. This position is responsible for timely communication with business partners and will assist in the development and implementation of store systems that eliminate inefficiencies for our store group.

Job Duties

• Work with the internal departments that support stores to ensure that accurate and timely information is communicated to stores
• As needed, act as primary point of contact for stores to ensure that their questions are answered timely and in an accurate manner 
• Assure that projects meet scheduled completion dates
• Manage and distribute status updates and task lists
• Manage timelines, submit communications, and proof revisions for all store communications
• Collaborate with internal departments for store system projects accuracy and functionality
• Formally close-out all completed projects, including results and documentation on project successes and challenges

• Day-to-day administration of the store communication application including user integration issues, account management, end user support, and routine updates
• Create and maintain reporting for multiple levels of the Operations team and other corporate partners

• Perform other duties as assigned

Basic Qualifications

• Effective verbal and written communication skills
• Demonstrated strong organizational skills, and facilitation skills
• Ability to multi-task and effectively execute work with strong prioritization skills
• Proficient computer skills
• High level of proficiency in Microsoft Office required
• Humble and resilient
• Professional
• Pursues excellence
• Tenacious in achieving goals

Preferred Qualifications

• 3-5 years of experience in project management and operations
• Experience developing efficient systems and processes with an orientation towards building simple, streamlined solutions
• Knowledge of store process and procedure
• Familiarity with store communication software, Zebra Task Manager
• Demonstrated leadership ability
• Independent thinker and good communicator
• Possess the ability to build trust and strong partnerships with others
• Innovative problem solver

Required Education

• Bachelor’s Degree from a 4-year college or university. Education requirement may be mitigated with proven applicable experience

Store Number: HQ

Headquarters

Pay Range:

8310 Technology Drive

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Charlotte, North Carolina US

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.