HR Business Partner

Regional HR Business Partners are responsible for overseeing the human resources operations of Rack Rooms stores in a certain region or regions. They are the first line HR and Benefits support to management and employees in that region.  They commonly work with senior-level managers to develop and implement HR policies, procedures, and initiatives that support the success of each region.

Essential Functions:

• Provide Tier 1 support on benefits, HR, compliance, policy – anything HR or benefits related.  Have good understanding when to elevate to “Tier 2” support.
• Partner with RMs, DMs and SMs to provide guidance for the recruitment process for open positions within the company.  May also be involved in recruiting at the corporate level, which may include screening applicants, scheduling interviews and providing onboarding support.
• Provide coaching, guidance and support to managers and supervisors on workplace policies and procedures
• Review employee performance to determine if any action should be taken, such as providing counseling or terminating employment
• Provide HR support to managers in case of any issues related to employee relations or human resources, such as conducting investigations into employee complaints or claims of discrimination or harassment
• Ensuring compliance with government regulations that apply to hiring practices, including background checks
• Participating in strategic planning sessions to help identify opportunities for improvement within the organization’s HR department or with current or new policies
• Communicate company benefits packages and administering life events, annual enrollments, and benefit plans such as health insurance or 401(k)s
• Project work as needed around updating systems, vendors, etc. in the HR Lifecycle for employees
• Partnering with the Payroll department regarding employee inquiries and assisting with resolutions.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Minimum Requirements:

• Preferred minimum of five years of progressive responsibility in human resources and/or benefits.
• Experience resolving employee relations issues and handling the entire lifecycle of employment
• Working knowledge of multiple human resource disciplines, including compensation practices, benefits management, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws.
• Experience and knowledge in state employment laws specifically in immediate pay states such as California, Nevada, etc.
• Bachelor's degree preferred.
• HRCI or SHRM Certifications preferred.
• Retail experience a plus.