Fulfillment Specialist

13288

Full Time

Job Description

Summary:

The Fulfillment Specialist primary responsibility is to pull, pack, and ship orders that come in through the various marketplace sales channels such as Amazon and eBay. Additional responsibilities include receiving and inventory management of shipments arriving from stores, distribution centers, and pull back shipments from Amazon. Further responsibilities include managing customer returns, marketplace listing inventory management, and additional duties related to the shipment and inventory management of sales on these channels.

Essential Duties and Responsibilities:

• Pull, pack, and ship orders daily from various marketplaces
• Manage customer returns
• Receive and manage inventory in an effective manner
• Accurately update inventory on various marketplace to ensure overselling does not occur
• Coordinate with Merchandiser and Marketplace Specialist to ensure accurate inventory information
• Adhere to marketplace shipment policy to maintain accurate shipment information and prevent account complaints and reduce return rates
• Provide process feedback
• Adherence to all Loss Prevention policies and procedures including the protection of all company assets

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of marketplace or ship-from-store operations, policies, and procedures
• Highly proficient in areas of Inventory Control, including processing shipments, receipts, and returns
• Advanced user knowledge of POS and Back Office applications, specifically in areas of return management, Ship to Home and applications related to the overall job description.
• Amazon SellerCentral and/or eBay customer shipping operations, procedures, and requirements experience a plus
• Above average knowledge and proficiency with basic computer applications and software (Ie. Microsoft Office, etc)
• Above average product knowledge
• Effective verbal and written communication skills
• Strong organizational and time management skills
• Flexible scheduling is required due to delivery times and volume
• 1 + years of retail management experience or 1+ years in a fulfillment specialist role
  
  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. The primary location of this position is a typical office environment. However, the responsibilities may require being energetic, motivated, meetings, conferences and traveling as needed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: the employee must regularly require lifting and/or move up to 30lbs, sit and write to operate a computer and printer, fax machine, photocopier, calculator and use of telephone communication devices, climb or balance up to ladder, kneel, crouch or crawl, breakdown and build pallets, experience moving pallets using a pallet-jack

 

Store Number: HQ

Headquarters

Pay Range:

8310 Technology Drive

About Rack Room Shoes

Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.

Charlotte, North Carolina US

Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.